Customer Service
Customer Service
How the store works
Supported countries
Prices
Shipping
Return Policy
Contact us
Terms of Purchase
Security and Privacy Policy
We're here to help. Please see if you can find the information you're after in the sections below. If not, don't hesitate to contact us.
How the store works
Browse or search the store to find the product(s) you're looking for. Once you've placed your product(s) in the shopping cart and want to proceed with the order, click the top right shopping cart icon to go to the checkout page. Here you enter your address and contact information, select shipping and payment method. You can choose to pay with Klarna (credit or debit card) or PayPal. Both payment providers will reserve the order amount until your order is shipped from us.
Once you've completed checkout you'll receive an order confirmation by email from us and another email when your order is shipped. You will also receive an email and/or text message from DHL with tracking and various info about delivery. See the Delivery section for further details. Should you fail to receive any of these emails, please check your junk mail folder before contacting us.
Please don't hesitate to contact us if you experience problems or have questions. Your shipment is always our responsibility until it's safely delivered to you.
Supported countries
The online store is currently open for customers in the following countries:
Argentina
Australia
Austria
Belgium
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Greenland
Hungary
Iceland
Ireland
Israel
Italy
Japan
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malta
Mexico
Moldova
Monaco
Netherlands
New Zealand
Poland
Portugal
Romania
San Marino
Serbia and Montenegro
Singapore
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Turkey
United Kingdom
United States
Should your country be missing from the list, please contact us and we'll check if we can ship to your country.
Prices
All prices are duties and taxes included. No further fees apply.
Shipping
For information on shipping, delivery times and tracking, please see the Delivery section. We're happy to offer free shipping for orders exceeding EUR 630.
Return Policy
You may cancel an order at any time prior to shipment. If you want to return the undamaged product(s) within 14 days of receipt, please contact us to arrange a free return.
Contact us
You'll find our contact information in the Contact section.
Terms of Purchase
Please refer to the Terms of Purchase section.
Security and Privacy Policy
Please refer to the Security and Privacy Policy section.
